Refund policy

Return & Refund Policy

Internet Service Plans All internet service plans are non-refundable. Once a service plan has been activated, no returns or refunds will be issued.

Routers & Hardware Devices We want you to be fully satisfied with your device. Our return policy is as follows:

• Non-functioning Device (Does Not Work): If your router or device is not functioning upon receipt, you may return both the device and cancel the associated service within 48 hours of delivery for a full refund.
• General Returns: For all other returns, you have 30 days after receiving your item to request a return. The item must be in its original condition and packaging.

How to Start a Return To initiate a return, please contact us at sales@falconcellular.com. We will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within a reasonable timeframe.
You can always contact us for any return question at sales@falconcellular.com.