Privacy Policy

Falcon Cellular – Privacy Policy

Last Updated: December 21, 2025

This Privacy Policy explains how Falcon Solutions, LLC, doing business as Falcon Cellular (“Falcon Cellular,” “we,” “us,” or “our”), collects, uses, stores, and discloses information when you access or use our website, services, equipment, or communications (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined below. These definitions apply regardless of singular or plural usage.

Definitions

  • You: The individual or legal entity accessing or using the Service.

  • Company: Falcon Solutions, LLC (d/b/a Falcon Cellular).

  • Affiliate: Any entity controlling, controlled by, or under common control with the Company.

  • Account: A unique account created to access the Service.

  • Website: https://falconcellular.com (or any Falcon Cellular–operated domain).

  • Service: The Website, wireless internet services, customer portals, and communications.

  • Service Provider: Third parties who process data on our behalf (e.g., payment processors, analytics, shipping).

  • Personal Data: Information that identifies or can reasonably be linked to an individual.

  • Usage Data: Data collected automatically through use of the Service.

  • Cookies: Small data files placed on your device to improve functionality and analytics.

2. Information We Collect

Personal Data

We may collect information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Shipping address

  • Account and support communications

Usage Data

Collected automatically and may include:

  • IP address

  • Browser type and version

  • Device identifiers

  • Pages visited and time spent

  • Diagnostic and performance data

When accessing the Service via mobile, we may also collect:

  • Mobile device type

  • Operating system

  • Mobile browser information

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core functionality

  • Remember preferences

  • Analyze usage

  • Improve performance and security

You may disable cookies in your browser settings, but some features may not function properly.

Types of Cookies We Use

  • Essential Cookies – Required for site functionality

  • Preference Cookies – Remember user settings

  • Analytics Cookies – Understand site usage

  • Consent Cookies – Record cookie preferences

4. How We Use Your Information

We use Personal Data to:

  • Provide and maintain the Service

  • Manage customer accounts

  • Process payments and subscriptions

  • Communicate regarding service, billing, or support

  • Send service updates or promotional information (you may opt out)

  • Detect fraud and ensure security

  • Comply with legal obligations

5. Disclosure of Information

We may share information:

  • With Service Providers (e.g., Stripe, shipping carriers, analytics)

  • To comply with legal obligations or law enforcement requests

  • To protect rights, property, safety, or prevent fraud

  • In connection with a business transaction (merger, acquisition, asset sale)

We do not sell personal information.

6. Data Retention

We retain Personal Data only as long as necessary to:

  • Provide the Service

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Usage Data may be retained for analytics and security purposes.

7. Data Transfers

Your information may be processed in locations outside your state or country. By using the Service, you consent to such transfers. We take reasonable steps to protect your data during transfer.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and transmission is at your own risk.

9. SMS Communications

By providing your phone number, you consent to receive SMS messages from Falcon Cellular related to:

  • Account notifications

  • Service updates

  • Billing or support messages

  • Promotional offers (optional)

Message frequency may vary.
Standard message and data rates may apply.

Opt-Out

Reply STOP to any message to unsubscribe.
Reply HELP for assistance.

Your mobile number will not be shared for third-party marketing purposes.

10. Children’s Privacy

The Service is not intended for individuals under 13. We do not knowingly collect data from children under 13. If such data is discovered, it will be deleted.

11. Links to Third-Party Sites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

We may require identity verification before fulfilling requests.

13. California Privacy Notice (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected

  • Right to request deletion

  • Right to opt out of the sale of personal information (we do not sell data)

  • Right to non-discrimination

To exercise these rights, contact us using the information below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Service constitutes acceptance.

15. Contact Us

If you have questions about this Privacy Policy or your data:

Falcon Solutions, LLC (d/b/a Falcon Cellular)
5830 E 2nd St, Ste 7000 #14407
Casper, Wyoming 82609
United States

📧 Email: support@falconcellular.com